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Business Intelligence Solutions | Customer Service (General) | Business Activity Monitoring (BAM) | Customer Relationship Management (CRM) | Operational BI | Business Process Management (BPM) | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Enterprise Performance Management/ Balanced Scorecard | Application Integration | Change and Configuration Management

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Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat August 01, 2008 - (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

EMC Elevates IT Efficiency to New Heights with Advanced Customer Services by Oracle Corporation December 2008 - (Free Research) Read how Oracle's Advanced Customer Services has helped EMC integrate their numerous acquisitions and ensure that the technology decisions are based on strategic goals. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

A Complete SAP Support Solution: How Oracle User Productivity Kit Complements SAP Solution Manager by Oracle Corporation December 2008 - (Free Research) This white paper describes SAP Solution Manager, its use within the context of ASAP implementation methodology, and how Oracle User Productivity Kit integrates with it to provide complete and complementary support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leapfrog Services by CA September 2008 - (Free Research) Centralized management approach has enabled Leapfrog to standardize its core processes and automate routine tasks to develop a scalable and repeatable model for IT support. (WHITE PAPER) GO TO WHITE PAPER

Bowen & Groves Honored in Fifth Annual International Business Awards(SM) by Bowen & Groves July 2008 - (Free Research) Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sustaining Software ROI Beyond Go-Live: How In-Application Performance Support Pays Off by Oracle Corporation December 2008 - (Free Research) This white paper examines post-go-live end-user support when developing training material and implementing a performance support system to boost the return on enterprise software investments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Q&A for Determining Whether Oracle Advanced Customer Services Is Right for You by Oracle Corporation December 2008 - (Free Research) Oracle Advanced Customer Services can be a valuable investment. Read this whitepaper to assess the level of services offered and help determine if this investment can benefit your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company) WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company) WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Data Modeling Tools Compared: Embarcadero ER/Studio v. CA Erwin by Embarcadero Technologies, Inc. June 2009 - (Free Research) This Podcast compares two leading data modeling tools and demonstrates how advanced data modeling improves productivity, standards compliance and knowledge sharing. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Don't Fight Your Data Modeling Tool: Migrate from CA Erwin to Embarcadero ER/Studio by Embarcadero Technologies, Inc. June 2009 - (Free Research) This Webcast compares two leading data modeling tools and demonstrates how advanced data modeling improves productivity, standards compliance and knowledge sharing. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Business Case for Migrating from SPARC to HP: Infrastructure silos, such as SPARC, are an unnecessary IT burden by Hewlett-Packard Company May 2009 - (Free Research) This brief examines the operational costs and risks of SPARC environments, and shows that business assets currently hosted on SPARC can be migrated easily into the data center mainstream. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Governance, Risk, and Compliance Management: Realizing the Value Of Cross-Enterprise Solutions by SAP America Inc January 2007 - (Free Research) This paper explains SAP’s vision for a cross-enterprise GRC solution and the benefits it can provide, defines key terms, and discusses what to look for when evaluating GRC software options. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Compete on Analytics: The Analytical Center of Excellence by SAS Institute Inc. June 2009 - (Free Research) The significance of analytics to an enterprise and the understanding of the value of analytics have moved it to the forefront of business thought leadership. In the process of understanding how to centralize and support analytics, this whitepaper will take a historical parallel perspective of support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BPM Technology Taxonomy: A Guided Tour to the Application of BPM by SAP America Inc March 2009 - (Free Research) This paper provides a survey of the practices and technology related to business process management (BPM). Basic concepts are explained, the transformational effect on the enterprise is examined, and the value that BPM can create is analyzed. The paper then presents a survey of the vast array of technology that is related to BPM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leveraging Integration to Weather the Economic Storm by Information Builders June 2009 - (Free Research) This white paper highlights four primary ways to use integration to make your business better during a down economy. You'll discover how, with the right integration plan and supporting software in place, your company can increase efficiency, minimize expenses, and streamline and accelerate core processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building a Business Case for Self-Service by TimeTrade Systems June 2009 - (Free Research) This Expert Podcast explores today's self-service technology market and provides tips for building a business case and using self-service technology effectively. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Reliable Solution Guide for Agile Businesses by Oracle Corporation November 2008 - (Free Research) Oracle delivers software to help organizations meet the complexities and challenges of operating in today's business environment, supplying organizations of all sizes with a rock-solid data infrastructure to support flexible operations. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Understanding the Business Benefits of an Open Source SOA Platform by JBoss, a Division of Red Hat June 2009 - (Free Research) This paper is divided into two sections. The first half of the paper describes the business challenges of three JBoss Enterprise Middleware customers and how they gained business benefit from the use of JBoss Enterprise products and services. The second half of the paper provides insight into the JBoss Enterprise SOA platform. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The Five Things Data Architects Need to Know About Collaborating with their Business Users by Embarcadero Technologies, Inc. March 2009 - (Free Research) Improving interaction between IT architects and their business clients ensures that what their teams produce moves the client's business forward. This paper discusses five things you can do right now to improve collaboration with business users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Patient Care with a High-Performance Campus Fabric by Cisco Systems, Inc. May 2008 - (Free Research) The University of Rochester Medical Center needed an upgraded network solution that would deliver the high reliability that healthcare applications demand. They chose a solution based on the Cisco Campus Communications Fabric. Read this paper and see how they benefited from this solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

ER/Studio 8.0 - Database management for the Enterprise by Embarcadero Technologies, Inc. May 2009 - (Free Research) Database architects and administrators need to discover, document, and re-use data assets; reverse-engineer, analyze, and optimize existing databases; and design to comply with regulatory requirements and organizational standards. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Sun Solutions for MySQL Rich Media - Storage Solution Brief by Sun Microsystems, Inc. May 2008 - (Free Research) Demand for data is quickly outpacing the capabilities of traditional storage systems. To stay competitive, you need to build a storage architecture that supports unstructured content and structure your data with cost-effective building blocks based on Sun systems, MySQL™ database software, and open-source software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Augmenting the Value of ERP to Achieve the Perfect Plant by Apriso Corporation September 2008 - (Free Research) This paper reviews multiple compelling issues of establishing and maintaining connectivity to manufacturing operations to achieve the Perfect Plant through an existing ERP system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Whitepaper: Sun Glassfish Enterprise Service Bus (ESB): The Lightweight ESB by Sun Microsystems, Inc. April 2009 - (Free Research) Sun GlassFish ESB has been designed to catalyze a lightweight business integration deployment project. It offers a "fit-to-purpose" mix of features, functionality, extensibility, and support at the best cost possible, with minimal overheads for development. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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