InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..
		Captaris® Alchemy®: Document Management Software by Captaris. Captaris Alchemy gives organizations the power to archive, index and retrieve images, faxes, email, PDFs, and several other file types with an integrated and scalable more... >> Discover more offerings from Captaris.
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

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Business Process Management (BPM) | Workflow Automation | Service Oriented Architecture (SOA) | Business Intelligence Solutions | Change and Configuration Management | Business Process Automation | Help Desk and Call Management | Customer Service (General) | Defect Tracking | Call Center Management

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Best Practices for Remote Support and Services by Citrix Online-GotoAssist July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Pros and Cons of On-site Systems Management by OnForce, Inc. July 2008 - (Free Research) In an accompanying podcast, the Channel Media Group's Stephen J. Bigelow examines the pros and cons of on-site systems management. Find out what the advantages and disadvantages are as you keep an eye on market dynamics and strive to stay competitive. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

SAP Solution Manager and Newmerix: Implementation Best Practices by Newmerix June 2008 - (Free Research) Newmerix™ Automate! for SAP enhances the Solution Manager Change and Transport System (CTS) enforcing flexible, robust workflows that meet the complex needs of compliant change management processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bringing Java Performance and Scalability to Eastern Europe and the Mideast by World IT Systems June 2008 - (Free Research) In this podcast, World IT Systems president Christopher Lewandowski describes the challenges of getting performance and scalability out of enterprise Java applications and how he works with clients to achieve their performance goals. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Adding IT Value to eDiscovery - A Resource Guide for IT Professionals by Iron Mountain Digital March 2008 - (Free Research) When an eDiscovery request is submitted, your organization must deliver. Read this white paper to learn how combining best practices and the right technologies can result in a fast eDiscovery turnaround while also reducing the cost and effort invol... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

newScale Solutions Overview - newScale FrontOffice Suite™ by newScale (E-mail this company) The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service demand, manage IT budgets, control consumption, enable self-service, and streamline request fulfillment.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ISYS: Desktop Search Engine - Enterprise Search Tool by ISYS Search ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Defect Tracker - Web-based Change Management for Manufacturing/LifeSciences by Extraview Corporation (E-mail this company) For industry-leading manufacturing and life science organizations, ExtraView Defect Tracker offers highly-scalable web-based defect tracking and change management with the flexibility and speed of the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

ExtraView Enterprise - Business Process Management Software by Extraview Corporation (E-mail this company) ExtraView Enterprise is the leading Business Process Management software platform to design, execute and optimize cross-functional business processes that incorporate systems, processes and people.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Bug Tracker Solution - Comprehensive Bug Tracking and Change Management by Extraview Corporation (E-mail this company) As a leading Bug Tracking Solution for small companies to the world's largest organizations, the ExtraView Bug Tracker solution features comprehensive bug tracking and change management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Building on the EMC Documentum Platform: The Cost-Effective Strategy for Developing Content Related Solutions by EMC Corporation. May 2008 - (Free Research) This white paper lays out the case for content applications and how the EMC® Documentum® platform provides a comprehensive suite of application-level services for content-enabled solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Processes in Medicaid Communications Management by Pitney Bowes Group 1 Software July 2008 - (Free Research) State Medicaid agencies are required to continually improve their services. A number of State and Federal initiatives have been launched to lower costs and improve services. Communications Management is an integral part of this important effort. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Telelogic Focal Point: Product Portfolio Management Solution by Telelogic, An IBM Company Telelogic Focal Point offers the only product portfolio management solution with the unique perspective of improving product value and increasing agility from idea conception through the product lifecycle with a continual focus on customer needs.  (ASP) GO TO DETAILED REPORT

Visibility and Control to Monitor and Measure Project Performance by Telelogic, An IBM Company Telelogic Dashboard™, a decision-making dashboard for project management, gives project managers quick insight into project risk, status, and trends by automating the collection, analysis, and reporting of measurement data from Telelogic Change™ and Telelogic DOORS®.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Telelogic System Architect for Enterprise Architecture by Telelogic, An IBM Company Telelogic System Architect enables you to build an Enterprise Architecture - a fully integrated collection of models and documents across four key architecture domains: Business, Information, Systems, and Technology.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Simplify Document Management: Software Documentation Tool by Telelogic, An IBM Company Telelogic DocExpress® is a software documentation tool that simplifies documentation management by enabling users to interactively collect, format, and publish project documentation and technical documentation from multiple Telelogic and popular third-party development tools.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ROC Maestro for Open Systems by ROC Software ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Requirements Management and Traceability for Enterprises by Telelogic, An IBM Company Telelogic DOORS®, the market and technology leader in Requirements Management, increases the quality of systems engineering, business-critical IT and software development projects by improving requirements communication and collaboration.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Change and Configuration Management for Enterprises by Telelogic, An IBM Company Telelogic Synergy™ is the award-winning tool suite for task-based Change Management and Configuration Management. Synergy provides lifecycle control for your company's digital assets, enabling you to assess and authorize change requests, from both internal and external sources, using a change control workflow customized to your needs.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ROC Rhapsody™ by ROC Software ROC Software provides a top solution that masters both print and digital output management: ROC Rhapsody™ Document Output Management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

GFI FAXmaker by GFI Software, Inc. GFI FAXmaker is the leading enterprise quality fax server when it comes to reliability, ease of use and administration, and price.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Bowen & Groves Honored in Fifth Annual International Business Awards(SM) by Bowen & Groves July 2008 - (Free Research) Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner Research Note: Revisiting vPro for Corporate Purchases by Intel Corporation. July 2008 - (Free Research) Intel has positioned vPro as an offering that can assist with out-of-band management, making it possible to do remote support of PCs without a working OS environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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