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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Getting Started with Apache Camel and FUSE Mediation Router by FUSE September 01, 2009 - (Free Research) Download this interactive webinar that shows how to use Eclipse tooling and open source integration SOA tools to integrate enterprise systems and applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Getting Started with Apache Camel and FUSE Mediation Router by FUSE September 01, 2009 - (Free Research) Download this interactive webinar that shows how to use Eclipse tooling and open source integration SOA tools to integrate enterprise systems and applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Getting Started with FUSE ESB 4.x by FUSE September 22, 2009 - (Free Research) Download this webcast learn first-hand, how easy it is to develop advanced SOA applications using open source tools. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Business Together with Microsoft: the unified communications and collaboration solution of Orange Business Services and Microsoft by Orange Business Services July 20, 2009 - (Free Research) With the momentum of IP convergence and the movement toward an all digital world, professional communication systems combining telephony over IP, e-mail, instant messaging and audio/video conferencing services are sparking serious interest due to the benefits they offer. Read on to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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