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Your search for keyword: Help Desk And Call Management Applications returned 305 results.
 
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Drive Business Processes: Achieving the "Last Mile" of Business Productivity by Microsoft

March 01, 2007 - (Free Research) Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service.
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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft

July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
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Unified Messaging and Unified Communications by Global Knowledge

February 10, 2009 - (Free Research) This paper explains various ways unified communications solutions have proven their ability to help organizations solve various problems like, enabling them to transform their business, streamline business processes and reduce costs.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner's Magic Quadrant for IT Event Correlation and Analysis by BMC Software, Inc

November 03, 2009 - (Free Research) Before investing in an event management solution, you’ll want to know how the product will fit within your overall event-to-incident and problem management processes, including workflow, escalation and integration with service desk tools. Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis.
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VUE Software: Enterprise Incentive Management by CSSI

VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor. 
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Deliver Application Integration Projects in Days by Cast Iron Systems

February 23, 2009 - (Free Research) This white paper details the Cast Iron Integration Solution, which dramatically simplifies application integration today. As a purpose-built solution designed exclusively for application integration, it eliminates complexity from an integration problem and enables companies to implement projects in days, rather than weeks or months.
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Business Together with Microsoft: the unified communications and collaboration solution of Orange Business Services and Microsoft by Orange Business Services

July 20, 2009 - (Free Research) With the momentum of IP convergence and the movement toward an all digital world, professional communication systems combining telephony over IP, e-mail, instant messaging and audio/video conferencing services are sparking serious interest due to the benefits they offer. Read on to learn more.
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Delivering More Value: What’s New in RRC 2.0 by IBM

November 04, 2009 - (Free Research) IBM Rational ® Requirements Composer helps teams define requirements more effectively and apply 'just enough' management to them across the project lifecycle. Join this webcast to learn more.
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IT Automation: Going Beyond the Obvious to Find Real Cost Savings by BMC Software, Inc

September 18, 2009 - (Free Research) Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SharePoint Customization Best Practices by Global Knowledge

December 2008 - (Free Research) This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Designing Compelling Business Intelligence Business Cases for an SAP® Software Landscape: Scenarios for Leveraging Solutions From SAP and Business Objects by SAP BusinessObjects

June 2009 - (Free Research) A recent worldwide survey listed business intelligence (BI) as CIOs' number one priority for 2008, the third consecutive year BI topped the list. From a business user perspective, this translates into more interactive and pervasive BI, both creating a richer user experience and reaching every place where work is done.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Québec City International Modernizes Airport to Draw More Travelers, With Collaboration From Cisco and HP by Hewlett-Packard Company

January 2009 - (Free Research) In January of 2009, Cisco and HP announced Québec City's Jean Lesage International Airport (Aéroport de Québec) has completed the modernization of its airport terminal using solutions from the two companies. This press release details the vital roles these companies played.
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Speed Time to Value for SAP Implementations with Rapid Deployment by Oracle Corporation

September 2009 - (Free Research) Oracle helps organizations achieve their goals with best of breed products that integrate with Oracle and non-Oracle solutions, such as SAP. Download this whitepaper to learn more.
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Deploying and Protecting Microsoft Applications with Dell Equallogic and Vmware vSphere 4.0 Integrated, Scalable and Cost: Effective cloud-like IT environments for your mission critical applications by Dell, Inc.

September 2009 - (Free Research) Dell’s enterprise solutions, including EqualLogic iSCSI SANs, PowerEdge Virtualization Servers and Global Infrastructure Consulting Services (GICS) can help organizations confidently deploy, manage and protect their Tier-1 Microsoft® applications within a VMware vSphere environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP Network Lifecycle Services and Solutions: Extend Your Connected World on Every Front by Hewlett-Packard Company

September 2009 - (Free Research) This white paper details how HP enables an enterprise to get the most from their network investment, giving users fast, secure access to the information they need - whenever they need it - quickly and cost-effectively.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integrating Data in the Information System, an Open Source Approach by Talend

July 2009 - (Free Research) This White Paper describes a number of real-life applications and databases interoperability scenarios and explains how an Open Source approach helps in solving interoperability challenges. Read this paper to learn more about successfully connecting new technology deployments with existing infrastructure.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Common Models in SOA: Tackling the Data Integration Problem by Progress Software

December 2008 - (Free Research) You're probably familiar with the use of common formats in integration. These common representations, or in some cases mutually agreed upon formats, are often found in B2B transactions. To see how a common model can simplify SOA development, let's examine the standards at the foundation of SOA and ESB to understand what they include and...
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advance Your SAP Services: What Atos Origin Can Do For You by Atos Origin

November 2009 - (Free Research) Atos Origin provides end-to-end SAP solutions for mid-to large-size organizations around the world - from core SAP implementations to supply chain management to upgrades and custom development. With a wealth of experience across all industries, we are among the world's most successful SAP specialists.
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eGuide: Key Trends and Strategies for Decreasing Data Integration Costs in a Down Economy by Syncsort

October 2009 - (Free Research) Read this E-Guide and explore how careful negotiation of data integration licenses can help your company save $100,000 or more on data integration costs. Learn about vital data integration trends and business drivers as well as how you can ensure a successful business intelligence (BI) initiative with key data integration considerations.
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Ten steps to better requirements management by IBM

October 2008 - (Free Research) Requirements definition and management is an activity that has the potential to deliver a high, fast ROI. This white paper explains the characteristics of a good requirement and presents ten steps to better requirements management. Read on to learn how better requirements translate into easier, higher quality projects.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Extend the Value of IBM Lotus Applications to Increase Productivity with Avaya Unified Communications - Sponsored by Avaya and IBM by Avaya

June 2009 - (Free Research) Good communications are key to any company's success. The most successful enterprises strive for anywhere, anytime communications to best serve employees and clients who are increasingly mobile and geographically diverse. By unifying communications, a company can deliver communications anywhere, anytime and any way.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Vulnerability Management Buyer’s Checklist: Key Questions to Ask Before You Select a VM Solution by Qualys, Inc.

October 2009 - (Free Research) Choosing a solution for Vulnerability Management (VM) is a critical step toward protecting your organization's network and data. Qualys provides this 12-point short list of considerations that will help you determine what will work best for your organization.
(ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

On-Demand ERP in the Enterprise: A practical CIO guide to implementation by NetSuite

May 2009 - (Free Research) This paper sets out a framework for deciding on and implementing on-demand ERP within enterprises.. It examines key concerns such as data integrity in enterprise systems, maintaining compliance and ensuring proper process management, as well as discussing new skills and approaches to help maximize returns on investment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leading VC Firm Keeps Citrix XenApp, Microsoft Exchange and Blackberry Enterprise Server "Always On" with Marathon Technologies by Marathon Technologies

September 2009 - (Free Research) Find out how Argo Global Capital utilized server virualization to simplify, consolidate and reduce operating costs in their data center. Since implementing XenServer with everRun, Argo has had zero downtime, even during a significant hardware failure.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Smarter Products - The Building Blocks for a Smarter Planet by IBM

May 2009 - (Free Research) IBM offers the first integrated software platform dedicated to the delivery of smarter products, with our portfolio of software, hardware and services, IBM can help companies create and manage smarter products for a smarter planet. Read on to learn more.
(WHITE PAPER) GO TO WHITE PAPER

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