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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How to Ensure That Your Employees Will Want to Use CRM by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution by Microsoft April 18, 2008 - (Free Research) Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics™ CRM because it best met the firm's usability, user.. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

FACTS® Web™ by Ebix Health, Inc. January 2001 - (Free Research) FACTS®Web™ facilitates the sharing of real-time information directly from your FACTS® system to insureds, employees, and provider's web browsers through the Internet. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Extend the Value of IBM Lotus Applications to Increase Productivity with Avaya Unified Communications - Sponsored by Avaya and IBM by Avaya June 2009 - (Free Research) Good communications are key to any company's success. The most successful enterprises strive for anywhere, anytime communications to best serve employees and clients who are increasingly mobile and geographically diverse. By unifying communications, a company can deliver communications anywhere, anytime and any way. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent by Microsoft April 2008 - (Free Research) Devine Capital had relied on Microsoft® Office Outlook® and the Encore contact management tool to meet this need. However, the Encore interface was rigid and did not integrate effectively with Outlook. After implementing Microsoft Dynamics™ CRM 4.0, time spent on daily administrative tasks was reduced by 25 percent. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Drive Business Processes: Achieving the "Last Mile" of Business Productivity by Microsoft March 2007 - (Free Research) Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Intelligence: A Guide for Midsize Companies—Improving Your Company’s Efficiency and Effectiveness, No Matter Its Size by SAP AG September 2009 - (Free Research) While your company has continued to improve its operating efficiencies, you feel your company should be spending more time analyzing what's going on and predicting and planning for the future. This white paper from SAP offers guidance on how to improve the efficiency and effectiveness of your company with business intelligence. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

On-Demand ERP in the Enterprise: A practical CIO guide to implementation by NetSuite May 2009 - (Free Research) This paper sets out a framework for deciding on and implementing on-demand ERP within enterprises.. It examines key concerns such as data integrity in enterprise systems, maintaining compliance and ensuring proper process management, as well as discussing new skills and approaches to help maximize returns on investment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Road Map for Delivering XMLP Documents from Oracle EBS by STR Software May 2009 - (Free Research) A transparent, out-of-the-box solution, AventX Oracle Connector utilizes native Oracle E-Business Suite functionality (workflow, forms, and database technology) to automate fax and email delivery of any document that can be printed. The result: measurable savings, streamlined workflow, and enhanced productivity. (DATA SHEET) VIEW ABSTRACT | GO TO

The Path toward Pervasive Business Intelligence at Ferrari North America by Tableau Software December 2008 - (Free Research) Organizations in all industries and of all sizes are turning to business intelligence (BI) and data warehousing (DW) technologies and services to either automate or support decision-making processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leveraging WAN Application Delivery Solutions to Accelerate and Secure Your Software-as-a-Service Capabilities by Blue Coat March 2008 - (Free Research) This whitepaper examines the business implications of the SaaS movement, the escalating performance and security expectations, and how a growing number of companies are safeguarding and accelerating these ondemand applications with proxy-based wide-area network (WAN) application delivery solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Full Demo: IBM Cognos 8 Business Intelligence by IBM October 2009 - (Free Research) Complete capabilities in one product, on a single architecture. See key features for both business and IT users, including Framework Manager, the Administration Console, and integration with Microsoft Excel. (PRODUCT OVERVIEW) GO TO

Managing IT in a Downturn: Beyond Cost Cutting by SAP America Inc November 2008 - (Free Research) Downturns give companies a chance to buck conventional wisdom and increase their IT investments. Targeted investments in many areas can generate efficiencies and revenue growth that surpass the savings from straight cost reductions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Boosting Efficiency with IT Process Automation by CA June 2008 - (Free Research) As data center infrastructures become increasingly complex, so do the IT processes--such as incident management and server provisioning--that keep infrastructure up and running. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automate Virtualization in Your Data Center - EMA Analyst Report by Hewlett-Packard Company December 2008 - (Free Research) This EMA white paper addresses the challenges of a complex multi-tier environment. It highlights specific examples of how virtualization provides measurable ROI, looks at the challenges for data center management that virtualization introduces, and most importantly, it provides specific and actionable recommendations for managing virtual systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leading VC Firm Keeps Citrix XenApp, Microsoft Exchange and Blackberry Enterprise Server "Always On" with Marathon Technologies by Marathon Technologies September 2009 - (Free Research) Find out how Argo Global Capital utilized server virualization to simplify, consolidate and reduce operating costs in their data center. Since implementing XenServer with everRun, Argo has had zero downtime, even during a significant hardware failure. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Oracle Optimized Warehouse Solutions for Sun by Sun Microsystems, Inc. September 2009 - (Free Research) Leveraging vast engineering and field experience architecting and implementing data warehouses with the Oracle Database, Sun created a set of data warehouse solutions to help IT managers quickly select a configuration, thus reducing the risk and deployment times for data warehouse solutions. (VIDEO) VIEW ABSTRACT | GO TO

Protecting the Virtual Environment Using Auto-Snapshot Manager/VMware Edition by Dell, Inc. October 2008 - (Free Research) This Technical Report focuses on the installation, configuration and usage of Auto-Snapshot Manager/VMware™ Edition to obtain hypervisor aware snapshots and provide an additional layer of data protection for the Virtual Environment. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

Integrating Virtualized Servers with VMware vStorage-Enabled Dell EqualLogic iSCSI SANs by Dell, Inc. November 2008 - (Free Research) Dell™ EqualLogic™ Auto- Snapshot Manager / VMware Edition enables administrators to quickly and easily create hypervisor-aware snapshots of VMs-helping simplify data management, enhance scalability of data protection and recovery, and increase application performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simple, Affordable Disaster Recovery Automation in the Virtualized IT Datacenter by Dell, Inc. May 2009 - (Free Research) In this session, we will review the latest advancements in protecting against disaster in virtual environments and highlight real-world customer experiences. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

eBook: Reduce Network Operations Centers (NOC) Costs with Automation -- HP eBook by Hewlett-Packard Company February 2009 - (Free Research) Check out this eBook to learn how to unify fault, performance and configuration management to increase uptime, reduce costs, and reduce human error. (EBOOK) VIEW ABSTRACT | GO TO

TSM 6.1 – Next Generation Management for Today’s Enterprise Data Centers by Mainline Information Systems August 2009 - (Free Research) From its inception, Tivoli Storage Manager was designed to be a highly scalable and available data protection solution. However, Tivoli Storage Manager V6.1 takes data protection scalability to the next level with a new relational database, based on IBM DB2® technology, designed to store many more objects and manage more data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Reasons Why You Need Citrix Essentials for Hyper-V Now by Citrix July 2009 - (Free Research) This paper explores common challenges associated with server virtualization deployments and the ways Citrix Essentials for Hyper-V together with Windows Server 2008 Hyper-V and Microsoft System Center Virtual Machine Manager can help organizations maximize the value of server virtualization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reports and Analysis Across Silos: Business Intelligence in Mashups and Cloud Applications by LogiXML October 2009 - (Free Research) This LogiXML webcast teaches you to solve your data problems, leverage mashups, integrate with and embed external applications, and more. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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