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Your search for keyword: E-Learning Customer Service Tools returned 208 results.
 
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Business Intelligence Solutions | Enterprise Information Integration/ Metadata Management | Business Process Management (BPM) | Customer Relationship Management (CRM) | Technology ROI Tools | Collaborative Tools | Operational BI | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Customer Service (General) | Enterprise Systems Management

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Automated, Integrated IT Operations Improve Efficiency and Deliver Cost Savings by Kaseya

January 20, 2010 - (Free Research) Tight budgets and complex IT environments mean that IT operations teams must operate as efficiently as possible. Read this Q&A session with Mary Johnston Turner, research director for IDC's System Management Software service, to better understand how integrated, automated management tools can improve IT productivity.
(ANALYST BRIEF) VIEW ABSTRACT | GO TO

Enterprise Data Services in SOA using ODI Suite by Oracle Corporation

February 01, 2009 - (Free Research) This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing how just how valuable, and complex, business data is for the businesses that rely on it.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forrester: Competition Intensifies For The SMB ERP Customer by Oracle Corporation

August 2007 - (Free Research) This whitepaper addresses trends in Enterprie Resource Planning improvements as well as business needs and strengths to assess during vendor selection. Gain insight into the software as a service (SaaS) market and the results from heightened competition.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Ensure That Your Employees Will Want to Use CRM by Pivotal CRM, a CDC Software solution

February 2009 - (Free Research) This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2010 ERP REPORT: Part One in a Series by Panorama Consulting Group

February 2010 - (Free Research) Read this report which includes data on a wide variety of ERP solutions (Figure B). Included in the research sample are Tier I solutions (such as SAP, Oracle eBusiness Suite, and Microsoft Dynamics), Tier II, Tier III and industry-focused niche solutions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Intelligence: Actionable Insights for Business Decision Makers by SAP America Inc

January 2009 - (Free Research) To gain greater business insight and transparency, organizations urgently require a new generation of business intelligence tools and applications that allows cross-enterprise, interenterprise and external data to be integrated and analyzed.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Master Data in Business Intelligence by SAP America Inc

March 2007 - (Free Research) This paper reviews the current status of master data management (MDM) and offers suggestions for planning, building, and deploying an MDM environment. It examines how the MDM environment can be used in conjunction with BI applications and an underlying data warehousing environment to improve the decision-making process.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Core Data Services: Basic Components for Establishing Business Value by Pitney Bowes

January 2010 - (Free Research) Standardizing data management practices when developing the enterprise architecture lowers risk and increases consistency; Organizational trust in the data simplifies application development. This paper explores how a set of value-added data services can reduce operational costs, increase efficiency and improve the quality of enterprise data.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Agile Development: Sure-Fire Ways to Fail When You Scale by VersionOne Inc.

September 2008 - (Free Research) While there are many "how to" options to extending agile beyond a few teams, this white paper focuses on critical recommendations for organizations moving to full-scale agile development. Avoiding these pitfalls can mean the difference between...
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Preparing for Windows 7 Migration by Dell, Inc. and Intel

December 2009 - (Free Research) With XP support sunsetting, customers are concerned about data migration, hardware limitations, compatibility and integration of existing applications and licensing issues associated with upgrading to Windows 7.
(VIDEO) VIEW ABSTRACT | GO TO

SUN SPARC® ENTERPRISE T5440 SERVER ARCHITECTURE by Sun Microsystems, Inc.

October 2008 - (Free Research) Employing UltraSPARC® T2 Plus processors - an evolution of the industry's first massively threaded systems on a Chip (SoC) - the Sun SPARC® Enterprise T5440 server offers breakthrough performance and energy efficiency to drive Web 2.0 infrastructure and address other demanding datacenter challenges.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integrating Microsoft Office SharePoint Server 2007 and SAP by Microsoft Corporation India Pvt Ltd

December 2007 - (Free Research) This white paper describes the innovations in Microsoft® Office SharePoint® Server 2007 that make interoperability with SAP easier than ever.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Maximizing Enterprise Backup and Dedupe Performance for Greater ROI by FalconStor Software

November 2009 - (Free Research) Disk-based backup systems fundamentally change the way we do backup and recovery. But the key is to treat disk as disk and not as tape. Solutions need to recognize the intelligent features of disk and take advantage of those features. This webcast explores how to leverage the advantages of disk for best possible backup performance and maximum ROI.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Migrating Large Enterprise (LE) Applications from UNIX to Linux with Minimal Downtime by Dell, Inc. and Intel

July 2009 - (Free Research) The knowledge gained from this paper will assist in formulating strategies and methodologies to achieve near-zero downtime dynamic database migrations to Oracle10g or Oracle11g. Read this white paper to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Path toward Pervasive Business Intelligence at Ferrari North America by Tableau Software

December 2008 - (Free Research) Organizations in all industries and of all sizes are turning to business intelligence (BI) and data warehousing (DW) technologies and services to either automate or support decision-making processes.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Cloud Computing: Transforming IT by Platform Computing Corporation

July 2009 - (Free Research) This white paper examines the evolution of private clouds and discusses how many organizations that have implemented grid or virtual machines are moving towards private clouds. It also describes how organizations can successfully implement this new IT delivery model using a phased approach that starts with cloud management software.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Jama Contour v2.9 by Jama Software

December 2009 - (Free Research) Scope creep kills innovation. Over $1 trillion is spent each year on R&D, and 60% of the projects fail due to requirements issues. By using requirements management best practices you can achieve 2x higher profits and 6x faster development cycles.
(TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Process Automation With VMware by UC4 Software, Inc

February 2010 - (Free Research) In this white paper, you’ll discover how to grapple virtualization's complexities by automating time drains like on/off control, making backups and snapshots, and provisioning resources (virtual machines).
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

22 Marketing Metrics for Business Executives: An actionable guide to marketing analytics and marketing’s impact on the bottom-line by Birst

December 2009 - (Free Research) Read this white paper to learn about a core set of marketing-related metrics that can be understood and tracked by every executive, especially those in marketing. These metrics are necessary to keep executives, especially in marketing, on top of financial, market, and customer trends, as well as sales and marketing benchmarks.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Steps Data Architects Should Take to Improve Developer and DBA Collaboration for an Easier Project, a Better Product and a Stronger Team by Embarcadero Technologies, Inc.

September 2009 - (Free Research) This paper will take a look at some of the problems that project data and process architects face in working with other IT roles as well as seven easy and inexpensive steps they can take to ensure a collaborative team environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Monitoring Trading Partner Agreements - Using Business Intelligence to Enhance BAM Activities by Information Builders

June 2008 - (Free Research) This white paper will explain what to look for in a complete integration platform and how to use BI technology in conjunction with BAM tools to achieve zero information latency and self-correcting processes.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Integration: Creating a Trustworthy Data Foundation for Business Intelligence by SAP America Inc

June 2009 - (Free Research) This white paper discusses the importance of data integration and help you identify the key challenges of integrating data. It also provides you with an overview of data warehousing and its variations, as well as summarizes the benefits and approaches to integrating data.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing IT in a Downturn: Beyond Cost Cutting by SAP America Inc

November 2008 - (Free Research) Downturns give companies a chance to buck conventional wisdom and increase their IT investments. Targeted investments in many areas can generate efficiencies and revenue growth that surpass the savings from straight cost reductions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Challenge to Achieve Perfect Order Management by SAP America Inc

January 2009 - (Free Research) Superior order management can be a competitive edge across the board, improving customer satisfaction and retention as well as your bottom line and top line.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cashing in on Customer Intelligence in the Financial Services Industry by Infor CRM

October 2009 - (Free Research) In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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