Customer Interaction Management Software, Hardware, Services and Research Papers

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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft

July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.

(CASE STUDY)

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Cashing in on Customer Intelligence in the Financial Services Industry by Infor CRM

October 22, 2009 - (Free Research) In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.

(WHITE PAPER)

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Producing to Order: Discrete Manufacturers and Customer Demand by SAP America Inc

August 07, 2009 - (Free Research) Find out how discrete manufacturers are becoming truly customer-centric by pursuing or planning a variety of initiatives, including the improvement of customer service and the closer integration of customers into product design. The greatest impact is expected from plans to implement demand-driven manufacturing.

(WHITE PAPER)

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Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics by SPSS Inc. Worldwide Headquarters

February 20, 2009 - (Free Research) This IDC Buyer Case Study describes the adoption, deployment, and utilization of business analytics software at the cable operator Cablecom.

(CASE STUDY)

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Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Podcast by Cast Iron Systems

March 03, 2009 - (Free Research) Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems.

(PODCAST)

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Infor CRM Epiphany for Insurance by Infor CRM

July 01, 2009 - (Free Research) The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business.

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